Returns
&
Exchanges

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. Please note that any purchases made in-store will need to be returned to us in-store and refunds are not issued for these purchases. If the return meets the criteria listed below an exchange or credit note will be issued.

Returns

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging. The item must be unworn, unused and in its original packaging with proof of purchase to be accepted. Please mail your return to the following address:

The Crop
11 Sydney Street
Brighton, BN1 4EN

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we are not responsible for items that are lost or damaged during transit.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

■ Sale items are FINAL SALE and cannot be returned.
■ Returned goods must be in their original condition, unworn, unused and in the original packaging with proof of purchase.

Questions

If you have any questions concerning our return policy, please contact us at:

01273013103
info@thecropbrighton.com

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