We offer free UK shipping for orders over £250.
We have currently suspended our Click & Collect service due to the national lockdown in the UK.
Simply add the item to your Shopping Bag and select Collect From Store at Checkout. Orders may be collected from store the same day if ordered before 1pm, orders placed after 1pm will be available for collection the following day. Please present your order confirmation on collection. The store is open for collections Monday to Saturday between 11am – 4pm. If you have any questions regarding your order please email firstname.lastname@example.org
If you would like your order gift wrapped please email email@example.com. Gift wrapping is complimentary.
In light of the current situation in relation to Covid-19 we ask that you wear a mask and respect social distancing guidelines when collecting your order.
UK – DHL Express £9.95
Worldwide – DHL Express Worldwide £27.95
You can place your order online, by email or over the phone. Items are sent using DHL Express and are fully insured. If your item is in stock and payment is cleared, your order should arrive within 1–3 working days for the UK and 1-4 working days worldwide. If you require an item urgently we suggest you contact us by phone, to check availability and delivery times.
We carry most items in stock, however, occasionally, there may be items on re-order or which need to be specially made for you. We will make every effort to have Special or Bespoke Orders completed for you in as short a time as possible, however we do advise customers that if there are special requests or we need to source a particular stone for you this can take between 5 and 6 weeks. If an item is out of stock, a member of our Customer Service team will inform you as soon as possible by email advising you as to when you may expect delivery of your order.
Orders are shipped with DHL Express. Parcels will need to be signed for in person so please state your delivery address as an address where you will be present at the time of delivery (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery or arrange to collect it from your local depot.
Please note that delivery times are estimated and cannot be guaranteed as this is out of our control. Should your item not arrive when expected please contact us and we will endeavour to help in any way we can.
Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
Non-UK orders are exclusive of VAT, therefore the VAT (at the applicable rate for the destination country) will be removed from your order total at checkout. Please note that products ordered from our site for delivery outside the UK maybe subject to import duties and taxes. These will be incurred in the country of destination and are levied when the delivery reaches its final destination . It is the responsibility of the customer to pay these charges . We have no control over these charges and cannot predict them. We suggest contacting your local customs office for further information before placing an order. If your order is returned for a refund the international customs duties and sales taxes are non-refundable for shipments outside the UK.